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At Martin Locke Homes we understand the importance of an excellent, well thought-out and detailed new home design.
Without a great design we would not achieve the highest quality results that we expect and consistently produce on site.
As an MLH custom client you will deal directly with our experienced and talented New Home Design Team, which includes Managing Director and Builder Martin, from the very beginning of your new home journey to ensure the final result meets your hopes, dreams and needs.
MLH has built up our reputation for excellence through client satisfaction, workmanship and our focus on producing the finest results on every home we build.
Managing Director / Builder
The Design House NQ Director / Designer
The MLH Design Team includes: Martin, whose wealth of experience and attention to detail is renowned in the industry and our expert design partner Nathan Huppatz from The Design House NQ who has over 10 years' experience in the industry.
To secure the expertise, time and commitment of our experienced design team we work with our clients through the establishment of preliminary agreements.
The details of this process are provided below as part of the MLH client experience.
As a small team dedicated to producing the best possible result for our clients every time, you will deal directly with our Builder Martin, even before you have signed a construction contract.
Having the Builder involved from the 'new home design stage' ensures the 'build stage' is seamless and, we believe, produces the best outcomes for your home.
As our construction schedule is often booked out in advance, our preliminary process is key to allowing access and availability of Martin and our expert Design Team to those home builders who are serious about building with MLH.
If after the Presentation Stage, when you have received all the information needed to make an informed decision, along with a fixed price to build your home, for whatever reason you chose not to build your home with MLH, we will allow you to keep the plans and take elsewhere.
*Guarantee: If at any stage during the New Home Design Stage and prior to starting the Pricing Stage of your home, you are not happy with the design our Team have come up with or not satisfied with the service in any way, we will refund the full amount of the Preliminary Process, no questions asked.
Once we have nailed down your dream new home design, provided a detailed quote and fixed price, and signed a building contract - it's time to move into the 'build phase'.
As an MLH client you have access to a dedicated Client Administrator, who will be at your side through the entire build journey.
From finalising your selections with our expert colour consultant partners, to communicating construction milestones, coordinating onsite meetings and supporting you right through to your handover - our Client Administrator will be your first point-of-call.
MLH Office Manager
As an MLH client you are now part of our family and as such, our commitment to you does not end simply because we've handed over the keys.
We include a 12-month warranty period following your key handover.
You will deal directly with our experienced Office Manager Debbie Jones who coordinates any warranty responses required by our trades or suppliers.
Approximately 10 months after your handover our team will contact you to organise a warranty inspection which will be conducted personally by Martin and/or our Construction Manager.
The purpose of this inspection is to view the home, discuss any minor defects or concerns and ensure these are rectified prior to the end of the warranty period at 12 months post handover date.